Author Archives: Andrew Lamb

Why Transparency About Business Mistakes Builds Stronger Brands

scrabble pieces laid out to spell "own your error"

Business mistakes happen. Whether it’s a hiccup in service, a product issue, or a decision that missed the mark, every business has faced them. The difference lies in how the response to said mistakes. Handling business mistakes with transparency doesn’t just repair trust; it can strengthen it. Owning up to missteps doesn’t signal weakness—it shows […]

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