Category Archives: Operational Gems

Qualitative data like customer interviews and open-ended survey responses provide an understanding that quantitative data alone cannot match.

Companies shift towards a more knowledgeable and efficient organization by advocating and setting an example for data-driven decision-making.

Traditional performance reviews are outdated, driven by a culture that prioritizes learning and growth opportunities for all employees.

Anticipating and shaping workplace culture, especially for HR leaders, is a crucial aspect of any organization’s growth and success.

Strategic talent mapping involves analyzing the current workforce’s strengths, weaknesses, and potential gaps to assesses their skills.

Emotional Intelligence involves understanding and managing one’s own emotions, as well as those of others.

Price increases are a sensitive topic for business owners who fear alienating customers but it is necessary for sustainability.

The heart price and book price of a business elicits strong emotional responses from business owners as they face the prospect of selling.

As business owners approach retirement, they face decisions about the future, often choosing between closing the business or selling it.

Businesses frequently resort to discounting to attract customers, but this can conceal significant costs that affect overall profitability.