Category Archives: Operational Gems

Emotional Intelligence involves understanding and managing one’s own emotions, as well as those of others.

Price increases are a sensitive topic for business owners who fear alienating customers but it is necessary for sustainability.

The heart price and book price of a business elicits strong emotional responses from business owners as they face the prospect of selling.

As business owners approach retirement, they face decisions about the future, often choosing between closing the business or selling it.

Businesses frequently resort to discounting to attract customers, but this can conceal significant costs that affect overall profitability.

Set the bar high, exceed your goals, and achieve unparalleled growth by aligning KPIs with objectives and adapting strategies for success

Optimizing your marketing funnel and understanding your customer’s journey from awareness to conversion is your roadmap to success.

Reinventing customer engagements is all about delivering the right message to the right person at the right time.

Your marketing strategy propels your business forward. Yet, many businesses find themselves unable to fully leverage their digital marketing.

Customer Relationship Management systems play a critical role in helping businesses understand and serve their customers more effectively.